1. Introduction

This Privacy Policy explains how LM Staal Strukture (Pty) Ltd collects, uses, stores, protects, and processes personal information when you visit our website, contact us, complete an enquiry form, request a quotation, or use our services.

We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013, also known as POPIA.

By using this website or submitting your personal information to us, you agree to the terms of this Privacy Policy.

2. Personal Information We Collect

We may collect personal information that you provide to us directly, including:

Name and surname

Company name

Contact number

Email address

Physical address, delivery address, or project location

Details about your required steel structure, project, site, or enquiry

Information submitted through contact forms, quotation forms, WhatsApp, email, phone calls, or social media

Payment, billing, or invoicing information where applicable

Any other information you voluntarily provide to us

We may also collect basic technical information when you visit our website, including:

IP address

Browser type

Device information

Pages visited

Time spent on the website

Website usage data

Cookies and tracking information

3. How We Collect Personal Information

We may collect personal information when you:

Visit our website

Complete an online enquiry or contact form

Request a quotation

Contact us by phone, email, WhatsApp, or social media

Accept a quotation or place an order

Communicate with us about manufacturing, delivery, or erection of a steel structure

Use our products or services

4. Why We Collect Your Personal Information

We collect and process personal information for the following purposes:

To respond to enquiries

To prepare and provide quotations

To communicate with clients

To confirm project requirements and specifications

To manufacture, supply, deliver, and erect steel structures

To arrange transport, delivery, and site-related communication

To process payments, invoices, and business records

To provide customer support

To improve our website, services, and customer experience

To send relevant updates, offers, or marketing communication, where allowed

To comply with legal, tax, accounting, regulatory, and contractual obligations

To protect our business, clients, property, rights, and legal interests

We will only collect personal information that is necessary for the purpose for which it is required.

5. Legal Basis for Processing Personal Information

We process personal information where:

You have given consent

The information is required to respond to your enquiry

The information is required to provide a quotation or service

The processing is necessary to perform a contract with you

The processing is necessary for our legitimate business interests

The processing is required to comply with legal or regulatory obligations

The processing is necessary to protect our rights, property, or legal position

6. Sharing of Personal Information

We do not sell your personal information.

We may share your personal information with trusted third parties where necessary, including:

Steel suppliers

Material suppliers

Transport and logistics providers

Contractors, installers, or erection teams

Engineers, draftsmen, or professional consultants where applicable

Website hosting providers

IT support providers

Accounting, tax, or payment service providers

Legal advisors or debt collection service providers where necessary

Government, regulatory, or law enforcement authorities where required by law

Any third party that processes personal information on our behalf must treat it confidentially and use it only for the agreed purpose.

7. Engineer Drawings, Site Information, and Project Documents

Where applicable, we may collect and process project-related information, including site addresses, site photos, measurements, drawings, plans, engineering details, approvals, specifications, and related documents.

This information may be shared with engineers, draftsmen, suppliers, contractors, or installers where necessary to quote, manufacture, deliver, or erect the structure.

The client is responsible for ensuring that all project information provided to us is accurate and complete.

8. Marketing Communication

We may use your contact details to send you relevant information about our products, services, promotions, or updates.

You may unsubscribe or opt out of marketing communication at any time by contacting us directly.

We will not send direct marketing communication where it is not allowed by law.

9. Cookies and Website Tracking

Our website may use cookies or similar tracking technologies to improve website functionality, analyse website traffic, and improve user experience.

Cookies are small files stored on your device when you visit a website.

We may use cookies to:

Understand how visitors use our website

Improve website performance

Remember user preferences

Measure marketing or advertising performance

Improve our services and online communication

You can disable cookies in your browser settings. However, some parts of the website may not function properly if cookies are disabled.

10. Data Security

We take reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These measures may include:

Secure systems and platforms

Password protection

Access control

Responsible internal data handling

Website security tools

Secure storage of business records

Limiting access to personal information where appropriate

However, no online system, email communication, or electronic storage method is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

11. Retention of Personal Information

We will only keep your personal information for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or allowed by law.

We may retain information for purposes including:

Project records

Warranty or workmanship records

Accounting and tax records

Legal and contractual records

Dispute resolution

Compliance with legal obligations

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it.

12. Your Rights

You have the right to:

Request access to your personal information

Ask us to correct or update your personal information

Ask us to delete your personal information, where legally allowed

Object to the processing of your personal information

Withdraw consent where processing is based on consent

Object to direct marketing

Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, you can contact us using the details provided below.

13. Accuracy of Information

You are responsible for ensuring that any personal information, project information, site details, measurements, drawings, specifications, or contact details provided to us are accurate, complete, and up to date.

If your information changes, you must notify us as soon as possible so that we can update our records.

LM Staal Strukture (Pty) Ltd will not be held responsible for delays, errors, incorrect quotations, incorrect manufacturing, or project issues caused by incorrect or incomplete information provided by the client.

14. Links to Other Websites

Our website may contain links to third-party websites, platforms, or online services.

We are not responsible for the privacy practices, security, content, or operation of any external websites. You should read the privacy policies of those websites before submitting personal information to them.

15. Children’s Privacy

Our website and services are not intended to collect personal information from children without the consent of a parent or legal guardian.

If we become aware that we have collected personal information from a child without proper consent, we will take reasonable steps to delete such information where required by law.

16. Cross-Border Transfer of Information

Some of our service providers, online systems, website platforms, email systems, or data storage providers may be located outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the information receives an appropriate level of protection.

17. Legal Disclosure

We may disclose personal information where required or permitted by law, including where disclosure is necessary to:

Comply with a legal obligation

Respond to lawful requests from authorities

Protect our legal rights

Enforce our agreements

Prevent fraud, loss, misuse, or unlawful activity

Protect the safety of our employees, clients, contractors, or the public

18. Limitation of Liability

Although we take reasonable steps to protect your personal information, LM Staal Strukture (Pty) Ltd will not be liable for any loss, damage, unauthorised access, or disclosure of personal information where such event occurs despite reasonable security measures being in place, or where it is caused by factors outside our reasonable control.

This includes, but is not limited to, cyberattacks, hacking, system failures, email interception, third-party platform failures, or incorrect information provided by the client.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page. The updated version will apply from the date it is published on the website.

You are encouraged to review this Privacy Policy regularly to stay informed about how we protect personal information.

20. Contact Details

For questions about this Privacy Policy or how we handle personal information, please contact us:

Company Name: LM Staal Strukture (Pty) Ltd
Email: [email protected]
Phone: 063 260 2023
Address: Liefling 5, Beestekraal, Brits, 0250

You may also contact the Information Regulator of South Africa if you believe your personal information has not been handled lawfully.

Information Regulator South Africa
Website: https://inforegulator.org.za
Email: [email protected]